News

BT are fixing it.   Please avoid calling for all reasons unless it is urgent.   We will keep you posted on here.   Many thanks   Rachel, Practice Manager.

This was upgraded last week and the upgrade didn’t go well.   It is a national system and has been fixed but we know a few patients are still having difficulties. The new website is: https://www.patientaccess.com/ Please use that new link and ‘refresh’ your browser in case it has stored any of the old information. … Continued

This practice handles medical records in-line with laws on data protection and confidentiality. We share medical records with those who are involved in providing you with care and treatment. In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill. We share information … Continued

It has come to our attention that a family in Yeovil have been visited by an unidentified woman claiming to be a Health Visitor. They were wearing an ID badge on a lanyard with an NHS logo on it and the name “Mandi”, (please note the spelling is as reported by the family).  The family … Continued

Privacy Notice – Direct Care, (routine care and referrals) East Quay Medical Centre – May 2018 Plain English explanation   The records we keep to enable us to look after you. East Quay Medical Centre keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, … Continued

If you are unhappy with the service and have a current problem with us, please contact us directly as often we can resolve the issue, and quickly.   For all other issues – including positive feedback!, please leave us a review here: https://www.nhs.uk/Services/GP/LeaveReview/DefaultView.aspx?id=40686          

You can find out more about us, and the quality of our services, at:   NHS Choices   And   CQC

You can self refer for NHS Talking Therapies using this form: https://gateway.mayden.co.uk/referral-v2/277a9f83-6ba4-4c89-8a7f-95df33039c94

Here are leaflets from the local provider of mental health services. If you are worried about any aspect of your mental health, please take a look:   http://www.selfhelpguides.ntw.nhs.uk/somerset/  

We will be closed from 6.30pm on Thursday 29 March and will re open on Tuesday 3 April at 8am. If you need medical attention in this time, your local pharmacy or 111 will be able to help. We anticipate to be very busy on 3 and 4 April, so you may wish to avoid … Continued