Our Patient Group at East Quay Medical Centre make a real difference to the practice and assists the GPs to ensure that services and service changes reflect patient needs. The group meet every two months or so. Key members of the practice team attend – a GP and the Practice Manager/Deputy as a minimum. The group listens to comments and feedback from patients and looks to resolve or explain any problems that you may have. They also welcome positive feedback!
Notes from previous meetings are listed below
Formal reports for our Patient Participation Enhanced Service Report
In 2014/2015 the group focussed on three priority areas as part of this project. These were: car parking, call answering and general service awareness. Read more here in our formal report.
In summer 2013 the group looked at patient views on our information and the patient group itself. Read more here in our formal report and in our special edition of our newsletter here. We are pleased that the local NHS overturned their original decision not to fully pay us for this work.
In June 2012 the group looked at prescribed medicines and how patients felt about when these were issued, as well as medication waste. The summary and formal report are linked below: Information on the patient group survey in 2012 and formal report and New patient leaflet on how to get the most from your consultation or when you are prescribed new medicine.
Back in in August 2011 the group also looked at whether patients would like more services provided locally. The summary and formal report are linked below: Information on the patient group survey in 2011 and formal report.