A total of 132 responses were received in April.
- Extremely likely: 106
- Likely: 12
- Neither likely nor unlikely: 7
- Unlikely: 4
- Extremely unlikely: 3
Overall recommendation rate: 89% positive (Extremely Likely + Likely)
April’s FFT results show that East Quay Medical Centre continues to deliver highly valued, patient-centred care.
Strengths
- Exceptional staff attitude and professionalism
- Strong patient trust and long-term relationships
- High-quality clinical care and communication
- Positive experiences across GPs, nurses, and reception
Areas for Focus
- Improve access to routine appointments
- Continue managing patient expectations around waiting times
Patient feedback for April is overwhelmingly positive, with many describing East Quay as:
- “The best practice in the area”
- “First class service”
- “NHS care at its best”
Despite pressures on access, patients clearly value the care, compassion, and dedication of the entire team.