Feedback received during December 2025 shows overwhelmingly positive patient experience at East Quay Medical Centre. Patients consistently describe the practice as kind, caring, professional, and supportive, with particular praise for the dedication of clinical, nursing, and reception teams who continue to provide high-quality care under significant pressure.
Despite ongoing system-wide challenges affecting access and capacity, patients repeatedly express trust, gratitude, and confidence in the care they receive and in the staff who deliver it.
2. Friends and Family Test Results
A total of 106 responses were received.
| Recommendation response | Number | Percentage |
|---|---|---|
| Extremely likely to recommend | 100 | 94.3% |
| Likely to recommend | 4 | 3.8% |
| Extremely unlikely to recommend | 1 | 0.9% |
| Don’t know | 1 | 0.9% |
Overall positive recommendation rate: 98.1%