Our results were very positive – with performing above, or well above average for all but 2 questions:
56% find it easy to get through to this GP practice by phone – (Somerset result: 55% National result: 50%)
55% find it easy to contact this GP practice using their website – (Somerset result: 53%National result: 48%)
52% find it easy to contact this GP practice using the NHS App – (Somerset result: 46%National result: 45%)
91% find the reception and administrative team at this GP practice helpful – (Somerset result: 85%National result: 83%)
74% usually get to see or speak to their preferred healthcare professional when they would like to – (Somerset result: 46%National result: 40%)
88% knew what the next step would be after contacting their GP practice –(Somerset result: 86%National result: 83%)
95% knew what the next step would be within two days of contacting their GP practice – (Somerset result: 92%National result: 93%)
76% describe their experience of contacting their GP practice as good– (Somerset result: 72%National result: 67%)
57% were offered a choice of time or day when they last tried to make a general practice appointment – (Somerset result: 55%National result: 53%)
91% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment– (Somerset result: 87% National result: 87%)
91% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment – (Somerset result: 87%National result: 85%)
75% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment– (Somerset result: 73%National result: 73%)
93% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment – (Somerset result: 92%National result: 92%)
95% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment – (Somerset
result: 92%National result: 91%)
92% felt their needs were met during their last general practice appointment – (Somerset result: 90%National result: 90%)
81% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses – (Somerset result: 71%National result: 68%)
80% describe their overall experience of this GP practice as good – (Somerset result: 76%National result: 74%)
91% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment – so we are on a par with everyone
(Somerset result: 91%National result: 92%)
55% felt they waited about the right amount of time for their last general practice appointment – we are LOWER than average (Somerset result: 67% National result: 66%)
View all results here: Patient Experience (gp-patient.co.uk)