Carrying medicines abroad – visit your pharmacy

The BBC reported that the Foreign and Commonwealth Office (FCO) is advising holidaymakers to see their GPs to check if any of their prescribed medication contained controlled drugs, to avoid falling foul of local laws when travelling abroad. The advice seems to have been made without any thought of the serious consequences it could have … Continued

Phone lines still down

We are working through all 541 messages left today on the divert phone.   Everyone who left a clear enough message will get a call back once the phones are back up. Hopefully tomorrow or Monday.   If you have a medical emergency before then, please call 111 or 999 accordingly.   we apologise for … Continued

Our phone lines are still down

Despite many calls explaining the safety issues for patients not being able to get through to us, BT have not yet allocated resource to fix the issue. We are in constant contact to try to influence this. We apologise for the problems and we have been promised it will be fixed tomorrow. We have diverted … Continued

New online prescription service not working?

This was upgraded last week and the upgrade didn’t go well.   It is a national system and has been fixed but we know a few patients are still having difficulties. The new website is: Please use that new link and ‘refresh’ your browser in case it has stored any of the old information. … Continued

Easy to read version – How we use your medical records

This practice handles medical records in-line with laws on data protection and confidentiality. We share medical records with those who are involved in providing you with care and treatment. In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill. We share information … Continued


It has come to our attention that a family in Yeovil have been visited by an unidentified woman claiming to be a Health Visitor. They were wearing an ID badge on a lanyard with an NHS logo on it and the name “Mandi”, (please note the spelling is as reported by the family).  The family … Continued

How we use your information to provide your healthcare

Privacy Notice – Direct Care, (routine care and referrals) East Quay Medical Centre – May 2018 Plain English explanation   The records we keep to enable us to look after you. East Quay Medical Centre keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, … Continued

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If you are unhappy with the service and have a current problem with us, please contact us directly as often we can resolve the issue, and quickly.   For all other issues – including positive feedback!, please leave us a review here: